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Fair
Poker Review
When it comes to the best online poker rooms, there
comes a point at which the technology and online capabilities of these poker
rooms reaches a common plane. The gambling software begins to look the
same from site to site, as do the playing interfaces, poker room lobby, comp
programs and new member bonuses. Aside from average jackpot sizes and the
number of players gambling at any given time, one thing that sets apart the best
of the best online poker rooms is Customer Service. This was my experience
at Fair Poker.
CUSTOMER SERVICE
Unlike some poker rooms, Fair Poker offers live
customer support in real-time chat, standard email, as well as toll-free
telephone support. This was reassuring to see before I downloaded the
software. I was just hoping I would never have to use it. As is the
case with most online poker websites, Fair Poker has a poker lobby that will let
players perform a variety of tasks like joining tables, changing playing
features and depositing funds. My first inclination was to deposit funds, and so
I visited the online cashier. This was when I first saw a link for Live
Chat, which out of pure curiosity to see how efficient it would be, I clicked.
A blank chat screen immediately popped up with a space for my question. As
I looked up to think of a question (because I did not even have one) a customer
rep. by the name of Jane very warmly asked if there was anything she could do to
help. Let me first say that although I am prone to being won over more by a
friendly girl named Jane than a friendly guy name Joe, I was by no means letting
myself be blinded by the power of indirect female persuasion. I ended up
asking her a dumb question like "Do you accept personal checks? (not her...the
cashier), and she went on to explain how I can do a direct wire transfer through
my personal checking account. Her knowledge and tact was very impressive.
And when she gave me a little smiley emoticon at the end of our session, I
thought I was in love. However, I think some of this love was for Fair
Poker's online cashier...it's one of the best I have seen.
ONLINE CASHIER
Very organized to say the least. All of the
payment methods are neatly organized at the top of the screen in easy-to-see
buttons. Just click on one, and all the information on how to deposit
funds is there before you. If you do not already have online funds, just
pick a deposit method, and you can find out all about it. I chose to set
something up with NETELLER. They have a great reputation and are free to
use except when making credit card payments, which is still pretty cheap.
Anyhow, the online cashier had a direct link that said "Open a Neteller
Account", which I clicked, and then was automatically redirected to the Neteller
site. My personal information that I used to sign up with Fair Poker was
already filled in on the Neteller page, which for me was very impressive.
Truthfully, it is the little things like that which make a difference in who I
think is the best online poker room around.
SOFTWARE
When it comes down to Fair Poker's software, you are
getting the best. I had heard that you could view the playing table in
different angles, which sounded cool to me - but I found this feature nowhere.
Instead, I settled for the traditional birds-eye-view, which is probably more
conducive to seeing all the action at the table anyway. As for the
download, there are helpful directions on the website to those who are
completely unfamiliar with downloading. This is a nice feature for
beginners who are not sure about things like their computers hard drive space
and what version of Windows they have. After looking over the specs, I
started the download, which was surprisingly fast. Considering there is a
few more features in Fair Poker's software than some other online poker rooms, I
thought it might take longer. At one point I got confused, because the
registration process asked a little more personal information than I am used to
giving, such as your home address and occupation. I went ahead and filled
it out anyway since there was a disclaimer on the site that said your personal
information would only be used for internal purposes and that it would not be
given to third parties. When I submitted everything, a message came up
saying I had successfully created a real money account (I later learned there is
one registration process for both a play money and real money account, and that
all one needs to do to play with real money is pay a visit to that very nice
online cashier). This kind of confused me though, because after
registering, I was thrown into the lobby right away. The "Fun Play" tab is
indiscreet, which made me think I was trapped in some sort of real-money lobby.
Soon enough I saw it and began testing the waters.
My first session of gambling was in the late
evening. I was taken back a little at such a little number of players on
the site. However, I decided to do some fun play, which had some pretty
good action going on. The next day I tried playing around lunchtime, and
the action was twice as much. The micro-tables were most definitely the
hardest to get into. All in all, there was definitely more than enough
tables to choose from, despite a large number of empty ones.
Click here to
visit Fair Poker
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